Privacy policy

This policy explains what personal information this website collects, why, and what happens to it. It is written to be read rather than to be defensible.

What we collect

• Account information: your name, email address and, if you provide it, a phone number.
• Order information: what you bought, what you paid, and the delivery address for physical items.
• Enquiry information: what you tell us in a consultation or contact form, including the wealth band you select — a range, never an exact figure.
• Analytics: page views and a visitor hash that is salted with the current date and rotates every twenty-four hours. No cookie is set for analytics and no IP address is stored.

What we do not collect

We never receive or store card details: payment is handled by the provider’s own hosted checkout. We do not ask for account numbers, passwords or identity documents through any form on this site, and you should not send them.

How long we keep it

Account and enquiry data is kept while your account is open and for a reasonable period afterwards. Order and payment records are kept for the period required by law, which is longer, and are then deleted.

Your rights

You can request a copy of your data, correct it, or ask for it to be deleted from the Security page of your account. Deletion removes your profile, saved calculations, wishlist and marketing consent; statutory order records are retained until their retention period ends.